Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The Customer is to inspect any Goods immediately on delivery of the Goods and will be deemed to have accepted the Goods unless the Customer provides immediate written notice to the Supplier that the customer rejects the Goods and requires a refund.
To complete your return, we require a receipt or proof of purchase.
Corked wine – Cork taint is insidious and can affect a small percentage of wines.
Should you discover that one of your Medhurst wines is corked, please contact us
and we will arrange for a replacement bottle to be sent to you.
Damages – If your wine has been broken or damaged in transit, please contact us
immediately to request return instructions, and ensure all original packaging is
retained in case it is needed for return.
Additional non-returnable items:
– Gift cards
– Downloadable software products
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us at office@medhurstwines.com.au.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable) /24-26 Medhurst Road, Gruyere, Vic 3770, Australia
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable) /24-26 Medhurst Road, Gruyere, Vic 3770, Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The Customer is to inspect any Goods immediately on delivery of the Goods and will be deemed to have accepted the Goods unless the Customer provides immediate written notice to the Supplier that the customer rejects the Goods and requires a refund.
To complete your return, we require a receipt or proof of purchase.
Corked wine – Cork taint is insidious and can affect a small percentage of wines.
Should you discover that one of your Medhurst wines is corked, please contact us
and we will arrange for a replacement bottle to be sent to you.
Damages – If your wine has been broken or damaged in transit, please contact us
immediately to request return instructions, and ensure all original packaging is
retained in case it is needed for return.
Additional non-returnable items:
– Gift cards
– Downloadable software products
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us at office@medhurstwines.com.au.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable) /24-26 Medhurst Road, Gruyere, Vic 3770, Australia
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable) /24-26 Medhurst Road, Gruyere, Vic 3770, Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.