TERMS AND CONDITIONS
MEDHURST WINES PTY LTD OWNS AND OPERATES THIS WEBSITE ABN: 64104626548
Pricing Policy
All of our prices are in Australian Dollars [AUD] and include GST (Goods and Services Tax)
Privacy Policy
Privacy Collection Statement
Medhurst Wines is committed to ensuring your privacy.
The purpose of this document is to inform you about our personal information management policies and to meet our obligations under the National Privacy Principles in the Privacy Act 1988.
To the extent that we are required by law to obtain your consent for any of the activities below, by disclosing your personal information to us, using any of our services or using our web site, you are indicating that you consent to the collection, use and disclosure of personal information about you on the terms contained in this policy statement.
Information we collect
In general, the type of personal information we may collect and hold about you includes:
• your name;
• your addresses (including e-mail addresses);
• your other contact details (including mobile numbers);
• details regarding your occupation, job position and industry;
• details regarding your preferences and interests;
• details regarding your purchase of our products and services; and
• other information which assists us in conducting our business, marketing our products and services and meeting our legal obligations.
How we collection information
We may collect this information from a number of sources including:
• directly from you such as when you:
o contract and correspond with us;
o register your details with us (such as on our websites);
o enter activities, competitions and promotions;
• for marketing purposes, from business associates, potential clients and other third party sources
How we use the information we collect
We may collect information about you so that we can provide you with customised products and services, to keep you up-to-date with our events, activities and promotions, to market to you and/or to better understand your requirements and preferences.
Other collection purposes are to:
• conduct our business;
• conduct our promotions and competitions;
• record entries and results in competitions;
• communicate with you;
• create generic depersonalised profiles;
• analyse and aggregate your preferences and interest for various purposes such as benchmarking, market research and product and service analysis;
• comply with our legal obligations; and
• generally help us manage and enhance our products and services.
We may use and disclose your personal information for the above primary purpose for which it is collected and for reasonably expected secondary purposes and in other circumstances authorised by the Privacy Act 1988 (Cth).
Disclosure of personal information
From time to time, we or our contractors or service providers may disclose personal information about you to third parties such as:
• technology and administrative service providers and outsourcing contractors;
• other companies or individuals who assist us in providing products and services or who perform functions on our behalf (such as mailing houses and specialist consultants);
• third parties with whom we or one of our contractors have a business relationship for the purpose of them providing products and services to you and marketing to you;
• marketing and advertising agents;
• our related or associated companies;
• court, tribunals and regulatory authorities;
• police and other law enforcement agencies; and
• anyone else to whom you authorise us to disclose it.
Cookies
A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from a server.
We may use cookies to provide us with anonymous aggregate information on how people use our web site and to help us to know what they find interesting and useful on our website. We may store personal information such as e-mail addresses or other details in a cookie
Access to Personal Information
We take every reasonable precaution to ensure that personal information we hold is secure and protected from misuse, loss, unauthorised access, modification or disclosure.
If at any time you believe the personal information we hold is not accurate, complete and up-to-date, please let us know and we will take reasonable steps to correct it.
If you would like to know more about how we handle personal information or update, delete or access personal information we hold about you, please contact our Privacy Officer on:
Phone: 03 5964 9022
Address: 24 – 26 Medhurst Rd Coldstream 3770, Victoria
Purchasing
Medhurst Wines Pty Ltd Holds Victorian Vigneron's Licence No. 32452766.
Delivery and Shipping
Delivery
Delivery tariff is indicated on the shopping cart page of the website. All deliveries must be in units of 6 bottles. All deliveries are via Australia Post. All wine orders can be delivered to any nominated address, including Post Office boxes. If the person accepting the delivery is out and there are no delivery instructions, Australia Post will leave a card in the post box directing you to collect your order at the local Post Office. Delivery to capital cities is within 5-7 working days. Other areas (including Tasmania and Northern Territory) may take up to 10 working days.
International Delivery
We cannot offer international shipping.
Availability
Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund.
Packaging
All wine is packaged using durable cardboard boxes. A standard box holds 12 bottles.
Refunds Policy
Corked Wine
Cork taint is insidious and can affect a small percentage of wines. Should you discover that one of your Medhurst wines is corked, please contact us and we will arrange for a replacement bottle to be sent to you.
Returns
If your wine has been broken or damaged in transit, please contact us immediately.
Please email us to request return instructions, and ensure that all original packaging is retained in case of the need to return.
Security Policy
Medhurst Wines wants to ensure that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us. Medhurst Wines has a secured transaction environment for commerce on the internet. Our online transaction system uses Secure Socket Layer Technology (SSL) to ensure your online shopping experience is safe, sound and secure at all times.
With the combination of medhurstwines.businesscatalyst.com.au Version SSL 128-bit encryption on our website and a secure browser at your end, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to medhurstwines.businesscatalyst.com.au in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data systems.
SSL is the system that is used by all reputable e-commerce sites. The Industry standard for encryption technology, SSL is compatible with Internet Explorer, Mozilla Firefox, Safari, Opera and most other browsers.
If you are concerned about using your credit card online, you can contact us for more information and assistance.
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